We would need your registered email address, the invoice number, the product IMEI, and/ or the your national identification card.

IMEI stands for International Mobile Equipment Identity, a 15 or 17-digit code that uniquely identifies mobile phone sets. Enter *#06# on your dial pad to view your IMEI number.

Chendol will never obtain your credit card number. Payment details are stored separately with a 3rd party payment processor.  Your credit card information is collected on a secure HTTPS web page using SSL. We use credit card processing firms that are fully PCI-DSS compliant, which means they meet all industry standards for cardholder security.

We want you to be happy with Chendol products. We accept returns requests for 7 days following delivery, as long as the item is in the same condition in which it was delivered.

To return an item, simply drop us a message on Facebook. We will arrange collection once the purchase is verified. The refund less a $25 restocking fee will be made to the original payment source within 7 days of receiving the item.

An invoice is sent to your registered email at the point of sale. It is 18 digit long starting with year, month, time, hour, minute, second, and order number.

All deliveries are registered and require a signatory together with a proof of purchase. Identity verification may be required when we are unable to ascertain the intended recipient.

We pack all orders within 1 business day after being placed. The item will be shipped according to the delivery date selected during checkout, between 2pm to 5pm daily.